Help Desk Software

Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc.

Best Ticketing System For Small Business download open source eCommerce ready helpdesk

Organize Support System
From Scratch

Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions.

Reduce Customer Support Service Workload

The helpdesk solution will help you to manage tons of customer messages, automatically assign them to correct department or support agent - all for reducing workload and improving customer experience.

Increase and Control Customer
Satisfaction

Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports.

Learn More Customer Help Desk Software

HelpDesk for eCommerce

Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium

Ticket order details and customer recent orders

Re:Desk ticketing software shows order details in case customer contacted you through your ecommerce online store or defined order number through the contact form.

Customers login access integration

Customers of your online store will have an ability to log in to Re:Desk helpdesk with the same login access as they have in your shopping cart store.

Contact form integration

Re:Desk allows to have a special contact form in your e-commerce store, so your customers will directly send their requests to appropriate department

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Download 30-days free trial

Unlimited agents and features. No hidden fees. No credit card required.

Unlimited functionality
Download and install on your server
Easy to use, 10 min to setup
Everything you need to start supporting customers

DOWNLOAD FREE TRIAL

Our Customers

Testimonials from CS-Cart store customers:

Chris Bawden

Brilliant system, thanks so much for your support and making it easy to help our customers.
We couldn't work with out it and would recommend to anyone.

Petar Dimitrov

I cannot begin to say how happy we are with Help Desk! We have thousands of weekly inquiries which are being handled with such ease due to the elegance of how the Help Desk system has been designed. I highly recommend this plug in for anyone that has a CS-Cart, it makes communications with customers easy, fast and reliable. Simply Amazing!

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Other Testimonials:

Zhoglo S.

Pros: Really great and simple design and only essential features. Just what is needed for our online store.
Cons: No cons for us. The service provides all necessary features and tools for operating with our customers.

Alexey S.

Great help desk service. Easiest to use and simple for understanding. All is clear for administrators. No a lot of loaded unnecessary features, just what is needed only for customer supporting for small business. Support is fast and always reply with fixes and helpful information. Thank you guys and good luck to you!