1 staff
DownloadPlans and Pricing
Re:Desk Local
Pay once, download and install to your server
FREE
up to 300 tickets, then $10.99 agent/month
- Instant setup and access on our secure cloud servers
- One price - full functionality. No messy prices and plans
- No overloaded functionality, only essential features for small business
- Multi-site (multi-store) connection
- Ecommerce ready
- Multivendor ready help desk
- Easy to use, 10 min to setup
- Everything you need to start supporting customers
Get a free 30 day trial with unlimited agents. No hidden fees. No credit card required.
GET STARTED FOR FREEOnly essential support team features. Track customer requests like a boss: from contact forms, emails, etc.
General Features
| Support Agents | Unlimited |
| Custom domain | |
| E-mail channel | |
| Twitter channel (comments and mentions tracking) | |
| Facebook channel (comments and mentions tracking) | |
| Submit a ticket form | |
| Staff roles (permissions) | |
| Departments/Categories | |
| Integration to e-commerce | |
| API for developers | |
| New! External email accounts | |
| New! Email templates | |
| New! Notifications to email address | |
| Spam filters | |
| Multi-lingual | |
| New! SSL support | |
| Mobile-friendly (responsive design) | |
| Free access to product updates | |
| Branding free | $55 |
Multisite Features
| All general features | |
| New! Support system for several sites (stores) | |
| External e-mail accounts in help desk | |
| New! Separate e-mail templates for each e-mail account | |
| Departments as sites (stores) names | |
| Automatic ticket assigning to appropriate site (store) inside help desk |
Ecommerce Features
| All general features | |
| All multisite features | |
| The same login access to helpdesk as your customers have in store account | |
| New! Contact through order page for customers | |
| New! Order details section with customer recent orders | |
| Automatic ticket assigning if customer contacted through order page | |
| Automatic ticket assigning to appropriate department | |
| See ready-made addons for shopping cart software |
Multivendor Store Features
| All general features | |
| All e-commerce features | |
| New! Support system for Multi-vendor (marketplace) store | |
| Vendors who see only their store tickets | |
| Main administrator as marketplace owner who see all vendor's tickets | |
| Easy re-assign ticket to any vendor | |
| Automatic ticket assigning to appropriate vendor through order or contact form | |
| See ready-made addons for multivendor shopping cart software |
Have a question?
Choose Plan.
No recurring fees, no hidden fees. Instant download and access.
Trial Version with full functionality for testing Re:Desk apps.
Compare Plans
| Basic | Premium | Enterprise | |
|---|---|---|---|
| License type | perpetual | perpetual | perpetual |
| Installed on your own server | |||
| One time fee | $250 | $590 | $1100 |
| Staff/Agents | 6 included | 12 included | unlimited |
| Multi-lingual | |||
| E-mail support | |||
| Submit a ticket form | |||
| Staff roles (permissions) | |||
| Departments/Categories | |||
| Integration to e-commerce see add-ons | |||
| API for developers | |||
| External email accounts | |||
| Spam filters | |||
| Email templates | |||
| SSL support | |||
| Mobile-friendly (responsive design) | |||
| Free access to product updates | 12 months | 12 months | 12 months |
| Next 12 months of product updates | $95 | $155 | $250 |
| Branding free | $55 | ||
| 30-day money back guarantee refund policy |
What is included?
Re:Desk Software License, access to the source code of the software and one year of access to product updates, which is optionally renewable.
What is staff?
Staff is support agents of your organization's or team members who will receive and resolve tickets. They get an individual access with Re:Desk help desk.
Can I change plans at any time?
Yes, you can upgrade any plan at any time.
Should I pay any annual fee?
No. All the Re:Desk Local plans are available for one time payment. There is only optional annual price for getting access to the upgraded version of the Re:Desk software. You can read our upgrade policy for detailed information.
Do you have different features for different plans?
Only free version of Re:Desk has limited features (see compare plans table above). All the Re:Desk paid plans are now have the same functionality inside.Can I customize any colors and code of Re:Desk?
Yes, we provide a full access to the source code of the software, so you will be able to customize the software according to your needs after installation.
Reviews
